Terms and Conditions for Luminanotes

Welcome to Luminanotes! These Terms and Conditions govern your use of our website and the services we provide. By accessing or using our online platform, you agree to be bound by these terms. If you disagree with any part of the terms, then you may not access our services.

1. Acceptance of Terms

By accessing and using our online platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. These terms apply to all visitors, users, and others who access or use our service. Our services include the sale of new and used instruments, sheet music, music accessories, instrument repairs, music lessons, and live performance space rental.

2. Services Provided

• Product Sales: We offer a variety of new and used musical instruments, an extensive selection of sheet music, and essential music accessories for purchase through our online platform and physical store.
• Instrument Repairs: We provide professional instrument repair services. Details regarding scheduling, pricing, and turnaround times are available upon inquiry.
• Music Lessons: We offer music lessons for various instruments and skill levels. Enrollment in lessons is subject to availability and specific terms outlined during registration.
• Live Performance Space Rental: Our premises include a space available for live performance rentals. Booking and usage are subject to separate rental agreements and availability.

3. User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our service. You are responsible for safeguarding the password that you use to access the service and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

4. Orders and Payment

• Product Pricing: All prices for products and services are listed in GBP (£) and are subject to change without notice. We endeavor to ensure all pricing information on our site is accurate, but errors may occur.
• Order Acceptance: All orders placed through our online platform are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our fraud prevention department.
• Payment: We accept various payment methods as indicated on our website. By submitting an order, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your order to that payment method.

5. Shipping and Delivery

Shipping options, costs, and estimated delivery times will be presented at checkout. While we strive to meet these estimates, delivery times are not guaranteed. Risk of loss and title for items purchased from our online platform pass to you upon our delivery to the carrier.

6. Returns and Refunds

Our return policy allows for returns and exchanges within a specified period from the date of purchase, subject to certain conditions (e.g., product condition, original packaging). Custom orders, digital products, and certain hygiene-related items may be excluded. Please review our detailed Return Policy page for specific information.

7. Intellectual Property

The content on our online platform, including text, graphics, logos, images, audio clips, digital downloads, and data compilations, is the property of Luminanotes or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Luminanotes. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the service, use of the service, or access to the service without express written permission by us.

8. User Conduct

You agree not to use our online platform for any unlawful purpose or in any way that might harm, defame, or otherwise injure Luminanotes or any third party. Prohibited activities include, but are not limited to, transmitting any material that contains viruses or other harmful computer code, interfering with the security-related features of the service, or engaging in any conduct that restricts or inhibits anyone's use or enjoyment of the service.

9. Links to Other Websites

Our service may contain links to third-party websites or services that are not owned or controlled by Luminanotes. Luminanotes has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Luminanotes shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.

10. Termination

We may terminate or suspend your account and bar access to the service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms. If you wish to terminate your account, you may simply discontinue using the Service.

11. Disclaimer of Warranties

Our service is provided on an "AS IS" and "AS AVAILABLE" basis. Luminanotes makes no representations or warranties of any kind, express or implied, as to the operation of their services, or the information, content or materials included thereon. You expressly agree that your use of our services, their content, and any services or items obtained from us is at your sole risk.

12. Limitation of Liability

In no event shall Luminanotes, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the service; (ii) any conduct or content of any third party on the service; (iii) any content obtained from the service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

13. Governing Law

These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

14. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the service.

15. Contact Us

If you have any questions about these Terms, please contact us:

• By physical mail: Larcom Street, London, London, City of, SE17 1RT, United Kingdom